If your company lacks the in-house capabilities to maintain a robust IT infrastructure, or if the costs are simply too high to sustain, enlisting the help of a managed services provider could save you both time and money, and ultimately be of considerable benefit in the long run.
As malicious attacks grow more sophisticated by the day, companies of all sizes continue to fight an ongoing struggle to defend against them. Regardless of the business, most company databases hold sensitive customer and in-house data which, if accessed, has the potential to result in devastating losses. Not only could data theft have disastrous financial implications, it may also result in a halt to operations and a loss of business.
Most companies recognise the need for airtight data security, but few have the expertise or the means to guarantee it on a 24/7 basis. Staying abreast of the latest security software and hardware is a constant cycle of expenses, maintenance and staffing adjustments, leaving little or no time for essential strategy planning. This may lead to issues down the road which could have been avoided. For this reason, opting for a MSP to monitor IT operations has increasingly become an obligatory move for businesses seeking to drastically cut costs and consolidate their IT requirements under one roof.
Before deciding on a managed services provider, there are a few factors which you should always take into account.
Support That is Customer-Driven
While technical specifications are important, a successful partnership with a MSP depends on mutual collaboration, support and openness. Large MSPs with a number of big names on their roster have a tendency to be less attentive toward their clients, owing to the relative ease with which they can replace lost customers. Then there is the smaller MSP with fewer clients, customisable plans, and a particularly specialised and condensed expertise. With fewer people to wade through, this could result in an increased level of support for your business, a better rapport, and an attitude which is more open to negotiation. On the other hand, you want to be sure that the staff size is big enough to deliver services in a speedy and robust manner. Establish how prepared they are to offer round-the-clock availability and support for whenever an issue may arise, whether by chat, phone or email. This peace of mind will be invaluable as you focus your attentions on your core business – and remember, a prominent name does not always equal better service.
Cost & Flexibility
One of your primary concerns as you search for a suitable MSP will be the cost of your plan – yet many businesses overlook the fact that one size does not fit all. Although you may naturally gravitate towards the lowest rates, you must be sure that the plan is tailored to fit your specific needs, and not just the needs of your MSP. Don’t accept an out-of-the-box package with sneaky hidden costs if it doesn’t satisfy your requirements. Be prepared for growth or unexpected changes within your business – particularly in the current economic climate; choose a plan which is flexible and affords you the option to easily expand or scale down your IT operations. Ensure the MSP is focused on accommodating your budget and don’t be afraid to negotiate the financial details with them.
Expertise
Naturally, you want to entrust your IT operations with a team of technicians who have the proper credentials and experience. Establish that your potential MSP is an industry expert and is familiar with the software your business intends to use. An MSP’s job is to stay ahead of the curve, anticipating your business’s needs and adapting to the next generation of IT software and hardware.
Transparency
In addition to a clear cut price plan, you must also examine details such as your prospective MSPs security and data policies, managed service level agreements and their terms of service. This will prevent nasty surprises like downtime during critical peak business periods and loss of client data. A good MSP will recognise your need to have easy access to your data, as well as a clear insight and evidence of the processes carried out. This will be displayed in the transparency with which they put forth the services provided, teamed with an approach that removes any ambiguity or concerns for you, the client. If an MSP isn’t initially forthcoming with these details, then take the situation by the reigns and begin asking the right questions.
Network Ownership
The value of network ownership when browsing MSPs cannot be overstated. In order to efficiently deliver reliable connectivity to all clients, MSPs must have a secure and powerful network operating 24/7. This will enable them to quickly and directly address any unexpected problems, while taking responsibility of the overall system.
Why should you choose SecureIT as your managed services provider?
SecureIT has a team of approachable and highly trained professionals who can guarantee a smooth transition from in-house IT management to a managed services operation. You won’t have to worry about unnecessary hidden extras in your plan; our services are ready to be tailored specifically to your day-to-day needs.
Whether you’d like to assign a portion of your IT operations, or export your infrastructure in its entirety, we are highly flexible and allow you the freedom to create a package on your own terms. At SecureIT, we believe in building relationships based on trust and mutual respect with our clients. This in turn enables us to deliver top-rate customer support and ensure that you are never left in the dark over the status of your data.